Frequently Asked Questions
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General
When are payments due?
You may pay for tuition any time after you register but no later than your designated payment deadline.
Students awarded financial aid through a 糖心Vlog官方 Financial Aid Office must pay no later than the date aid is received.
PLEASE READ THE SCHEDULE OF CLASSES FOR SPECIFIC PAYMENT DATES EACH SEMESTER. All payments must be RECEIVED, not postmarked, by the Cashier's Office by the appropriate deadline.
How do I pay and where do I send my payment?
On the web, pay by MasterCard, VISA, or any credit card accepted by the Discover Network such as Discover, China Union Pay, Diners, and JCB or web check (checking or savings account).
By mail, make checks payable to "糖心Vlog官方" and mail to any campus business office. To ensure proper crediting to your account, write your 糖心Vlog官方 number on the bottom left corner of the check.
In person, pay by cash, check, money order or cashier's check at any campus business office (no in-person credit card payment).
Do I get a receipt upon payment of my tuition?
Not all campuses issue receipts for non-cash payments. You can go to your My糖心Vlog官方 online, "Student Records" account. In the "View of Account for Each Term" option, you can print a summary of your semester charges and payments.
What happens if I don't pay my tuition and fees on time?
Each campus establishes its own cancellation policy for non payment. PLEASE READ THE SCHEDULE OF CLASSES FOR SPECIFIC PAYMENT DATES and CANCELLATION OR REGISTRATION POLICIES FOR NON PAYMENT EACH SEMESTER.
Does the University offer any payment plan?
Please refer to the My糖心Vlog官方 Payment Plan page for more details.
Does the University accept credit cards for payment of tuition?
Yes, the University accepts credit cards for payment of tuition and fees. Credit cards accepted include VISA, MasterCard, or any credit card accepted by the Discover Network such as Discover, China Union Pay, Diners, and JCB. Credit Card payment can only be processed through the web via .
Do I wait for a bill before paying my tuition?
Do not wait for a bill. A bill will not be mailed to you. The University does not send out bills for tuition and fees owed. You can view the amount you owed by going online to your My糖心Vlog官方 account.
How is my refund processed if I should withdraw from a class within the deadline?
Refunds are processed after the 50% refund period each semester.
If you paid with a credit card, your credit card will be credited for the amount of the refund due.
If you paid by cash or check, and have signed up for eRefunds, a refund will be deposited directly to your bank account. To sign up for eRefunds, log on to My糖心Vlog官方 at myuh.hawaii.edu and click the links as follows:
- Select "Sign up for eRefunds" which will take you to the View My Charges, Make a Payment, eRefund Sign-up page.
- Click on "Click here to access the Student Account Home Page"
- Select "Refunds" tab at the top of the page.
- Click on "Payment Profile" to set up your refund account - You may designate an existing bank account in your payment profile to accept eRefunds or add a new bank account.
- Double check your bank account and routing numbers.
Note: You may designate only one bank account to receive eRefunds.
If you do not sign up for eRefunds, a paper check, payable to the student, will be mailed to the student's mailing address on file in the student information system. Please verify and update your Mailing Address, as all refund checks will be mailed to addresses in the following priority:
- Mailing Address
- Permanent Address (If Mailing Address is blank)
Mailing address corrections can be made online through or in-person at any campus Records office. Permanent address corrections can only be made in-person at the student's home campus Records office.
Where do I pickup my financial aid check from?
Sign up for eRefund and your financial aid credit balance will be automatically deposited into your bank account. You will receive an e-mail with the amount and the date the credit balance was processed by the cashier's office.
If you have not signed up for automatic deposit, a paper check will be mailed to your refund/mailing address. The University starts mailing residual checks to students' mailing address no sooner than 10 days before the start of the semester. Please update your refund/mailing address at or contact the Records Office. Failure to update your refund/mailing address may delay the receipt of your refund check.
Where do I go to get a verification of enrollment?
You can obtain a verification of enrollment from your home Campus Admissions and Records Office.
Who can I contact if I am having problems with registration?
Email starhelp@hawaii.edu or call your home campus registrar.
Who can I contact if I am having problems with paying my tuition?
Email billpayment-l@lists.hawaii.edu or call your home campus cashier's office.
What are the Cashier's office hours?
Please read the Schedule of Classes for specific dates and times each semester. See University Cashier's Office Contacts link.
Why future effective dating?
Future effective dating will allow for the Banner processes to be automated to utilize the full system of efficiencies for the benefit of the campuses and the students. The Banner processes that are streamlined by future effective dating include:
- Refund Automation
- Financial obligation holds will be released and placed through nightly Banner functional runs, which are essential to assist with tasks such as the registration process and request for transcripts
- E-Statements will reflect the current account activity for the term for which payment is due
- Installment plans will allow for two separate plans which will allow for up to $200 to be calculated into the next term repayment calculation
Future effective date also impacts the following:
- Reports revenue in the period earned providing accurate accounting in current fiscal year reporting
- General accounting will no longer need to wait for journal vouchers to be done for deferred revenue for year-end closing
- More effective measurement toward accrued expenses
- Cash payment will be a liability until the actual revenue is earned, which will allow for cash adjustments needed prior to the start of term in the form of anticipated refunds due to student changes in schedule, impacting tuition and fees