{"id":54,"date":"2019-07-17T22:48:27","date_gmt":"2019-07-17T22:48:27","guid":{"rendered":"http:\/\/www.hawaii.edu\/procurement\/?page_id=54"},"modified":"2026-01-01T00:50:22","modified_gmt":"2026-01-01T00:50:22","slug":"university-expectations","status":"publish","type":"page","link":"https:\/\/www.hawaii.edu\/procurement\/vendor-resources\/university-expectations\/","title":{"rendered":"University Expectations"},"content":{"rendered":"\n
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SECTIONS<\/h5>\n\n\n\n
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University Standards for Vendors<\/span>
<\/a>Viewing Solicitations<\/a><\/span><\/p>\n<\/div>\n\n\n\n

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Responding to Solicitations
<\/a>Terms and Conditions<\/a><\/span><\/p>\n<\/div>\n<\/div>\n\n\n\n

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The University expects all vendors to conduct business in a fair and efficient manner that ensures the timely fulfillment of any University order.<\/p>\n\n\n\n

University Standards for Vendors<\/b><\/h1>\n\n\n\n

The University of Hawaii seeks Vendors that provide:<\/p>\n\n\n\n

Quality:<\/b> The service or project taken on by the vendor should meet or exceed the requirements stated by the University. The vendor should display acceptable results, as well as have an understanding of the overall vision of the University and how it relates to the current project.<\/p>\n\n\n\n

Flexibility:<\/b> The quality of service is, in large part, dependent on the flexibility of the vendor. Unseen circumstances should be met with professionalism and expertise.<\/p>\n\n\n\n

Innovation:<\/b> Emerging technologies and ideas are encouraged. Producing new and creative methods that prove beneficial to the University is desired.<\/p>\n\n\n\n

Customer Service:<\/b> Responses from vendors should not only be timely, but productive. The vendor should have an understanding of what is to be accomplished and be able to provide solutions not just in the present, but also to prepare for future obstacles.<\/p>\n\n\n\n

Cost Value:<\/b> As a public University, the Office of Procurement Management must always take cost into consideration in order to maximize taxpayer funds.<\/p>\n\n\n\n

Viewing Solicitations<\/b><\/h1>\n\n\n\n

The University\u2019s SuperQuote and HePS platforms, provide automatic email notification for solicitation release and amendment based on the vendor registration in each system. As such, best practice for viewing opportunities is through the Hawaii Awards and Notices Data System (HANDS).<\/p>\n\n\n\n