  {"id":190605,"date":"2024-01-23T14:08:22","date_gmt":"2024-01-24T00:08:22","guid":{"rendered":"https:\/\/www.hawaii.edu\/news\/?p=190605"},"modified":"2025-03-17T08:32:49","modified_gmt":"2025-03-17T18:32:49","slug":"bow-rainbow-warrior-chatbot","status":"publish","type":"post","link":"https:\/\/www.hawaii.edu\/news\/2024\/01\/23\/bow-rainbow-warrior-chatbot\/","title":{"rendered":"<abbr>糖心Vlog官方<\/abbr> M\u0101noa Rainbow Warrior chatbot serves as pocket student resource"},"content":{"rendered":"<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><figure id=\"attachment_190603\" aria-describedby=\"caption-attachment-190603\" style=\"width: 676px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.hawaii.edu\/news\/wp-content\/uploads\/2024\/01\/manoa-bow-chatbot-1.png\" alt=\"graphic of bow the rainbow warrior chatbot\" width=\"676\" height=\"381\" class=\"size-full wp-image-190603\" srcset=\"https:\/\/www.hawaii.edu\/news\/wp-content\/uploads\/2024\/01\/manoa-bow-chatbot-1.png 676w, https:\/\/www.hawaii.edu\/news\/wp-content\/uploads\/2024\/01\/manoa-bow-chatbot-1-300x169.png 300w, https:\/\/www.hawaii.edu\/news\/wp-content\/uploads\/2024\/01\/manoa-bow-chatbot-1-130x73.png 130w\" sizes=\"auto, (max-width: 676px) 100vw, 676px\" \/><figcaption id=\"caption-attachment-190603\" class=\"wp-caption-text\">&lsquo;Bow, the <abbr title=\"artificial intelligence\">AI<\/abbr> Rainbow Warrior chatbot<\/figcaption><\/figure>\n<p>&lsquo;Bow, the artificial intelligence (<abbr>AI<\/abbr>) Rainbow Warrior chatbot for <a href=\"https:\/\/manoa.hawaii.edu\/\">University of <span aria-label=\"Hawaii\">Hawai&#699;i<\/span> at M\u0101noa<\/a> undergraduate students, has entered the chat! &lsquo;Bow, short for Rainbow, was &ldquo;born&rdquo; on August 23, 2023 to serve as a student resource, available right in the palms of their hands.<\/p>\n<p>Originally created by the Office of Enrollment Management to help prospective students answer questions regarding admissions or financial aid via their websites, &lsquo;Bow has transformed into a chatbot buddy that all undergraduates at <abbr title=\"University of Hawaii\">糖心Vlog官方<\/abbr> M\u0101noa can access via text message. At the beginning of every semester, students receive a text from &lsquo;Bow, and from there, are able to exchange messages and ask him questions related to <abbr>糖心Vlog官方<\/abbr> M\u0101noa.<\/p>\n<p>The top questions &lsquo;Bow received in the fall 2023 semester were related to advising, dining and athletics. However, students can also ask questions about financial aid, their <abbr>糖心Vlog官方<\/abbr> accounts, mental health support and more.<\/p>\n<figure id=\"attachment_190601\" aria-describedby=\"caption-attachment-190601\" style=\"width: 250px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.hawaii.edu\/news\/wp-content\/uploads\/2024\/01\/manoa-bow-chatbot-3.png\" alt=\"chat box with bow on the d s s website\" width=\"250\" height=\"350\" class=\"size-full wp-image-190601\" srcset=\"https:\/\/www.hawaii.edu\/news\/wp-content\/uploads\/2024\/01\/manoa-bow-chatbot-3.png 250w, https:\/\/www.hawaii.edu\/news\/wp-content\/uploads\/2024\/01\/manoa-bow-chatbot-3-214x300.png 214w, https:\/\/www.hawaii.edu\/news\/wp-content\/uploads\/2024\/01\/manoa-bow-chatbot-3-93x130.png 93w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/><figcaption id=\"caption-attachment-190601\" class=\"wp-caption-text\">&lsquo;Bow&#8217;s pop-up chat box on <abbr>糖心Vlog官方<\/abbr> M\u0101noa websites<\/figcaption><\/figure>\n<p>&ldquo;As a new transfer student to <abbr>糖心Vlog官方<\/abbr> M\u0101noa, navigating the campus was definitely intimidating and somewhat overwhelming for me during the first couple weeks of the semester,&rdquo; shared Davis Martin, who came to <abbr>糖心Vlog官方<\/abbr> M\u0101noa from Honolulu Community College. &ldquo;&lsquo;Bow was able to answer my questions via text, such as where to get my student <abbr title=\"identification\">I.D.<\/abbr> card, where I can get access to a printer, and provided me with a virtual campus map to help me find my way through the campus. I loved the convenience of asking questions via text and getting a quick response while I\u2019m on the go.&ldquo;<\/p>\n<p>Based on statistics from the <a href=\"https:\/\/manoa.hawaii.edu\/studentsuccess\/\">Division of Student Success<\/a> (<abbr>DSS<\/abbr>), since &lsquo;Bow\u2019s release:<\/p>\n<ul>\n<li>95% of the student population are open to communications from &lsquo;Bow<\/li>\n<li>57% of students are actively engaged and texting &lsquo;Bow, and<\/li>\n<li><abbr>DSS<\/abbr> received nearly 65,000 text messages from students on a variety of topics.<\/li>\n<\/ul>\n<p>&ldquo;It\u2019s been very interesting to witness the positive impact on students\u2019 daily lives,&rdquo; said Tanya Pimienta, an assistant graduate student that helps manage &lsquo;Bow. &ldquo;Looking ahead, my goal is to continually improve &lsquo;Bow\u2019s capabilities to better meet the evolving needs of our diverse student population. I hope that &lsquo;Bow becomes a genuine friend for students, adapting to individual preferences and contributing positively to the university experience.&rdquo;<\/p>\n<h2>Using adaptive <abbr>AI<\/abbr> for student success<\/h2>\n<p>&lsquo;Bow\u2019s spirit is a raindrop formed by the Tuahine rainfall found throughout M\u0101noa Valley, which is why he is seen everywhere and knows so much, but his technical background stems from adaptive <abbr>AI<\/abbr>. This means that, rather than generating new content, &lsquo;Bow\u2019s knowledge base is curated by Division of Student Success personnel also known as &lsquo;Bow\u02bbs &ldquo;human helpers.&rdquo; One of these helpers is Student Success Operations Manager Wiliama Sanchez.<\/p>\n<blockquote><p>I hope that &lsquo;Bow becomes a genuine friend for students, adapting to individual preferences and contributing positively to the university experience.<br \/>&#8212;Tanya Pimienta<\/p><\/blockquote>\n<p>&ldquo;Because &lsquo;Bow utilizes adaptive <abbr>AI<\/abbr>, the information he relays to students comes directly from <abbr>DSS<\/abbr> and other campus departments and resources,&rdquo; said Sanchez. &ldquo;My team and I aim to ensure that the information &lsquo;Bow shares is accurate, helpful and most importantly, increases student engagement and persistence to graduation. Our goal is to provide a tool that students can use efficiently to support them in their journey through M\u0101noa.&rdquo;<\/p>\n<p>&lsquo;Bow\u2019s adaptive <abbr>AI<\/abbr> capabilities also allow Pimienta to generate more personalized and prompt responses to students in need. Pimienta\u2019s role involves sorting through and responding to alerts from &lsquo;Bow, including notifications related to dropping out and mental health.<\/p>\n<p>&ldquo;I assess student risk levels, prioritizing outreach to those at high risk,&rdquo; said Pimienta. &ldquo;This proactive approach allows for targeted support to be offered to students facing challenges or difficulties. Depending on the alert, I ensure that the students are connected to the appropriate campus faculty or staff to receive the resources, support and assistance they need.&rdquo;<\/p>\n<h2>Committed to student privacy<\/h2>\n<p>In addition to student success, <abbr>DSS<\/abbr> is also committed to student privacy and ethical <abbr>AI<\/abbr> usage. <abbr>DSS<\/abbr> adheres strictly to data protection guidelines and prioritizes user consent, working alongside the <abbr>糖心Vlog官方<\/abbr> M\u0101noa Data Governance Committee to ensure student data privacy. Due to the Family Educational Rights and Privacy Act, <abbr>DSS<\/abbr> also does not use information received by &lsquo;Bow to data mine students for outside agencies&#8212;any student information received by &lsquo;Bow is only accessed by the Office of the Vice Provost for Student Success.<\/p>\n<p>For more information about &lsquo;Bow, contact the Office of the Vice Provost for Student Success at <a href=\"mailto:vpss@hawaii.edu\">vpss@hawaii.edu<\/a>, or call (808) 956-3290.<\/p>\n<figure id=\"attachment_190602\" aria-describedby=\"caption-attachment-190602\" style=\"width: 676px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.hawaii.edu\/news\/wp-content\/uploads\/2024\/01\/manoa-bow-chatbot-2.png\" alt=\"student holding phone with text message from bow\" width=\"676\" height=\"381\" class=\"size-full wp-image-190602\" srcset=\"https:\/\/www.hawaii.edu\/news\/wp-content\/uploads\/2024\/01\/manoa-bow-chatbot-2.png 676w, https:\/\/www.hawaii.edu\/news\/wp-content\/uploads\/2024\/01\/manoa-bow-chatbot-2-300x169.png 300w, https:\/\/www.hawaii.edu\/news\/wp-content\/uploads\/2024\/01\/manoa-bow-chatbot-2-130x73.png 130w\" sizes=\"auto, (max-width: 676px) 100vw, 676px\" \/><figcaption id=\"caption-attachment-190602\" class=\"wp-caption-text\">At the beginning of every semester, students receive a text from &lsquo;Bow.<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>&lsquo;Bow is accessible via text message that allows <abbr>糖心Vlog官方<\/abbr> M\u0101noa undergraduate students to ask questions related to the campus to enhance their college experience.<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1193],"tags":[1602,1466,9],"class_list":["post-190605","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-administrative","tag-ai","tag-manoa-enhancing-student-success","tag-uh-manoa","entry","has-media"],"aioseo_notices":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.hawaii.edu\/news\/wp-json\/wp\/v2\/posts\/190605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hawaii.edu\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hawaii.edu\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hawaii.edu\/news\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hawaii.edu\/news\/wp-json\/wp\/v2\/comments?post=190605"}],"version-history":[{"count":5,"href":"https:\/\/www.hawaii.edu\/news\/wp-json\/wp\/v2\/posts\/190605\/revisions"}],"predecessor-version":[{"id":190630,"href":"https:\/\/www.hawaii.edu\/news\/wp-json\/wp\/v2\/posts\/190605\/revisions\/190630"}],"wp:attachment":[{"href":"https:\/\/www.hawaii.edu\/news\/wp-json\/wp\/v2\/media?parent=190605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hawaii.edu\/news\/wp-json\/wp\/v2\/categories?post=190605"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hawaii.edu\/news\/wp-json\/wp\/v2\/tags?post=190605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}